Categories of the Kano Model The Kano Model works by breaking the features of products down into groups based on how they contribute to customer satisfaction.
Give the draft questionnaire to another team member for a fresh pair of eyes on it.
Has the feature been implemented to the highest level? At the time, complaint processing and enhancing popular features was the accepted way of improving customer loyalty.
Using a template to track customer requests can also help to keep information in a more understandable format.
If these aspects exist they lead to dissatisfaction; if they do not exist they do not lead to satisfaction.
Overview In this 4:17 video, we explain the DMAIC framework and give an introduction to each phase in DMAIC.